Smart Support Ticket Management
Built upon Zestora, Tickets transforms how you handle support requests with intelligent automation, SLA monitoring, and seamless client collaboration.
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Comprehensive Support Management
Custom Ticket Types
Configure ticket types that match your business needs. Define categories, priorities, and workflows tailored to your support processes.
Smart Workflow Automation
Automatically move tickets through defined workflows. Once a task is completed, tickets progress seamlessly without manual handoffs.
SLA Monitoring & Management
Set up Service Level Agreements and monitor compliance in real-time. Track performance and address breaches instantly.
Intelligent Auto-Assignment
Use 4 distinct algorithms to automatically assign tickets to the right team members based on workload, skills, and availability.
Client Portal Access
Enable clients to log in, raise tickets, and track progress in real-time. Control visibility levels for transparency and security.
Performance Analytics
Gain clear visibility into SLA performance, team productivity, and ticket resolution metrics with comprehensive reporting.
Flexible Client Integration
Link tickets with clients via built-in client master, CRM integration, third-party APIs, or plain text for maximum flexibility.
Real-Time Notifications
Stay informed with instant notifications for ticket updates, SLA breaches, and important status changes.
Enterprise Security
Protect sensitive support data with role-based access controls, encryption, and secure client communication channels.
Why Choose Tickets?
Built on Zestora Foundation
Leverage the power of Zestora's task management with specialized support features for comprehensive ticket handling.
Intelligent Automation
Reduce manual work with smart auto-assignment, workflow automation, and SLA monitoring that adapts to your processes.
Client Collaboration
Empower clients with direct access while maintaining control over visibility and communication channels.
Seamless Integration
Link Value-Adding Products
Choose from our suite of products and link them to Zestora circles, enhancing collaboration and workflow behavior like never before.
- Integrate with Chitralytix for data insights
- Connect with CRM systems
- Third-party API integration
Client Master Integration
Flexible client management with multiple integration options to fit your existing systems.
- Built-in client master from Tickets
- Link with CRM client master
- Third-party API connections
Voices from Our Community
"Tickets transformed our support operations. The SLA monitoring and auto-assignment features have dramatically improved our response times."
David L., Support Manager
"The client portal access has improved our customer satisfaction significantly. Clients can now track their tickets in real-time."
Maria S., Customer Success
Elevate Your Support Operations
Join organizations streamlining their support processes with Tickets' intelligent automation and client collaboration features.